Arpan Mitra Sangam (“the Society”, “we”, “us”) is a charitable society registered with the Govt. of NCT of Delhi (Reg. No. S/1913/Distt.South/2015). This Privacy Policy explains what personal information we collect through arpanmitrasangam.org (the “Website”), how we use it, who we share it with, and the choices you have.
By using the Website or contacting us through it, you agree to the practices described here. This policy is written to meet our obligations under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.
Information we collect
We collect only what we need to respond to you and run our work.
- Contact details you give us – your name, phone number, email address and message when you use the “Get In Touch” form.
- Newsletter sign-ups – your email address when you subscribe in the footer.
- Donation enquiries – the amount, frequency and cause you choose when you click “Donate Now”, and any details you send us when you follow up.
- Communications – anything you share when you email, call or message us on WhatsApp.
- Usage and device information – collected automatically, such as pages visited, links clicked, approximate location, browser and device type, and IP address, through cookies and similar technologies (see “Cookies and tracking” below).
We do not collect card numbers, bank passwords or UPI PINs on this Website. Donations are made directly to the Society’s bank account or UPI ID, and the bank or payment app handles those details.
How we use your information
- To reply to your messages, volunteering requests and donation enquiries.
- To share the Society’s bank or UPI details with you, and to issue donation receipts where applicable.
- To send our newsletter and updates about our work, only if you have subscribed. Every newsletter has an unsubscribe link.
- To understand how visitors use the Website so we can improve it.
- To measure and improve our outreach on social media, including showing our posts or appeals to people who have visited the Website.
- To keep the Website secure and prevent spam or misuse.
- To meet legal, accounting and regulatory requirements that apply to a registered society.
We do not sell, rent or trade your personal information.
Service providers we use
We use trusted third-party services to run the Website. They receive only the information needed to provide their service:
- Vercel – hosts the Website and keeps basic server logs.
- FormSubmit – delivers messages from the contact form to our email inbox.
- Brevo – stores newsletter subscribers and sends our emails.
- Meta (Facebook) – the Meta Pixel measures visits and actions on the Website for our Facebook and Instagram outreach.
- Google – Google Maps shows our locations, Google Fonts displays text, and Google Analytics (when enabled) measures Website traffic.
- Email and messaging providers – Gmail, Zoho Mail and WhatsApp, which we use to communicate with you.
Some of these providers may store or process data outside India. We may also disclose information if required by law, a court order or a government authority, or to protect the rights and safety of the Society, the children we serve, or others.
Cookies and tracking
Cookies are small files stored by your browser. We and our service providers use them to:
- remember basic preferences and keep the Website working properly;
- count visits and see which pages are useful (analytics);
- measure the results of our social media outreach (Meta Pixel).
You can block or delete cookies in your browser settings, and you can manage ad preferences in your Facebook or Google account settings. The Website will still work if you block cookies.
Children’s privacy and photographs
Our work is with children, and we take their privacy seriously. The Website is meant for adults: parents, volunteers, donors and well-wishers. We do not knowingly collect personal information from anyone under 18 through the Website. If you believe a child has sent us their details, please contact us and we will delete them.
Photographs on the Website show our classes, events and distributions. We do not publish children’s full names, home addresses or other identifying details with their photos. If you are a parent or guardian and would like a photograph of your child removed, please write to us and we will remove it promptly.
Security and retention
We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections and access limited to authorised members of the Society. No method of transmission over the internet is completely secure, but we work to protect your data.
We keep personal information only as long as needed for the purposes above, or as required by law (for example, financial and donation records). Newsletter data is kept until you unsubscribe.
Your rights and choices
Under applicable Indian law you can:
- Access a summary of the personal information we hold about you.
- Correct or update information that is inaccurate.
- Erase your information when it is no longer needed.
- Withdraw consent, for example unsubscribe from our newsletter at any time.
- Nominate another person to exercise these rights on your behalf.
To make a request, email connect@arpanmitrasangam.org. We may need to confirm your identity before acting on a request.
Links to other websites
The Website links to our YouTube, Instagram and Facebook pages and to other sites we do not control. Their own privacy policies apply when you visit them.
Grievance redressal
If you have a concern or complaint about how we handle your personal information, please contact our Grievance Officer:
Grievance Officer, Arpan Mitra Sangam
S. No. 1, Khasra No. 152, Ground Floor, Paryavaran Complex, IGNOU Road, New Delhi – 110030
Email: connect@arpanmitrasangam.org · Phone: +91 83830 69185
We aim to acknowledge complaints within 7 days and resolve them as quickly as possible. If you are not satisfied with our response, you may approach the Data Protection Board of India.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Please check this page periodically.